At-Risk Accounts Flagged
127
High Risk (8+)
34
Avg Risk Score
6.8 / 10
Top Risk Factor
Repeated billing disputes
41 accounts
Top Commercial Risk
Unresolved service quality
12 large accounts
At-Risk Accounts
Click any row to view interaction timeline
| Account | Customer / Entity | Type | Risk | Risk Signals | District | Last | Status | |
|---|---|---|---|---|---|---|---|---|
| Acct #112291 | Margaret Chen | Residential | 9.1 | Third billing dispute in 60 days; threatened PUC complaint; contacted mayor's office | District 2 / Lakewood | 04/28/2026 | Unresolved | |
| Acct #114108 | Hillcrest Medical Center | Commercial | 9.4 | Water quality complaints on 4 consecutive calls; backup water supply activated; legal counsel involved | District 4 / Northside | 04/25/2026 | Critical | |
| Acct #111873 | Davis Family Trust | Residential | 7.8 | Payment arrangement failed; disconnection pending; customer mentioned medical hardship and disability | District 1 / Downtown | 04/27/2026 | Escalated | |
| Acct #113342 | Sunrise Assisted Living | Commercial | 8.9 | Commercial account; 7 complaints in 90 days; pressure issues unresolved; threatened media contact | District 7 / Eastgate | 04/22/2026 | Critical | |
| Acct #115587 | Valley View School District | Institutional | 9.2 | Lead service line concern; requested EPA test results; school board involvement | District 4 / Northside | 04/26/2026 | Under investigation | |
| Acct #110044 | Robert & Diane Kowalski | Residential | 8.1 | Basement flooding claim; property damage estimated $15K; retained attorney | District 3 / Riverside | 04/24/2026 | Legal review | |
| Acct #117732 | Riverside Brewing Co. | Commercial | 7.4 | Water taste/quality affecting product; threatening to relocate operations | District 3 / Riverside | 04/21/2026 | Escalated | |
| Acct #118821 | Northside Apartments LLC | Commercial | 8.3 | Multi-tenant complaints (47 units); pressure + billing disputes; property mgmt threatening litigation | District 4 / Northside | 04/23/2026 | Critical | |
| Acct #119003 | Helen Whitmore | Residential | 6.9 | Senior, fixed income; 5th hardship request denied; emotional distress flagged | District 5 / Westpark | 04/20/2026 | Unresolved | |
| Acct #112007 | St. Mary's Parish | Institutional | 7.1 | Two unresolved billing disputes; recurring meter accuracy questions | District 1 / Downtown | 04/19/2026 | Escalated | |
| Acct #114902 | Eastgate Industrial Park | Commercial | 8.7 | Pressure inadequate for fire suppression; insurance carrier involved | District 7 / Eastgate | 04/18/2026 | Critical | |
| Acct #110558 | Anderson Family | Residential | 6.5 | Two consecutive disconnection notices; child welfare concern flagged by agent | District 6 / South County | 04/17/2026 | Escalated | |
| Acct #116640 | Lakewood HOA | Commercial | 7.6 | Bulk billing disputes; HOA board considering switch to private well system | District 2 / Lakewood | 04/16/2026 | Unresolved | |
| Acct #113006 | Carter Manufacturing | Commercial | 7.9 | Backflow compliance dispute; threatening EPA complaint over enforcement | District 7 / Eastgate | 04/15/2026 | Escalated |