"Send a revised bill within 3 business days"
fulfilledSource: Call 04/12/2026 — Maria G. — Acct #114471 — Sup. David Chen
Due: 04/15/2026
Made by: AgentBilling
Promises Detected (30 days)
1,847
Fulfilled
1,412
Pending
248
Overdue
187
"Callback within 24 hours about the discolored water report — escalated to water quality team"
overdueSource: Call 04/22/2026 — Aisha W. — Acct #117832 — Sup. Mark Reyes
Due: 04/23/2026
Made by: AgentField Ops
"Send a technician to check the meter by Friday — work order #WO-28847 created"
pendingSource: Call 04/25/2026 — Carlos M. — Acct #119001 — Sup. Sandra Williams
Due: 05/02/2026
Made by: AgentField Ops
"Waive the late fee as a one-time courtesy — supervisor approval pending"
fulfilledSource: Call 04/26/2026 — Lisa K. — Acct #114108 — Sup. Ellen Park
Due: 04/29/2026
Made by: AgentBilling
"Escalate the pressure complaint to District 4 operations team today"
overdueSource: Call 04/27/2026 — Devon R. — Acct #112291 — Sup. David Chen
Due: 04/27/2026
Made by: AgentField Ops
"Mail a written explanation of the Tier 2 rate adjustment"
fulfilledSource: Call 04/14/2026 — Priya S. — Acct #110044 — Sup. Sandra Williams
Due: 04/21/2026
Made by: AgentCustomer Service
"Follow up after the main repair is completed in the Northside area"
overdueSource: Call 04/22/2026 — Brian H. — Acct #115587 — Sup. Mark Reyes
Due: 04/26/2026
Made by: AgentField Ops
"Process the payment arrangement ($85/month for 6 months) and confirm by email"
fulfilledSource: Call 04/19/2026 — Keisha D. — Acct #111873 — Sup. Ellen Park
Due: 04/22/2026
Made by: AgentBilling
"Customer agreed to pay past-due balance of $412 by April 20"
overdueSource: Call 04/13/2026 — Tom F. — Acct #110044 — Sup. David Chen
Due: 04/20/2026
Made by: CustomerBilling
"Schedule a lead service line inspection within 30 days per EPA requirement"
pendingSource: Call 04/10/2026 — Rosa L. — Acct #113342 — Sup. Sandra Williams
Due: 05/10/2026
Made by: AgentCompliance
"Transfer account to new address — effective May 1, final bill to be mailed"
pendingSource: Call 04/18/2026 — Mike P. — Acct #118994 — Sup. Ellen Park
Due: 05/05/2026
Made by: AgentCustomer Service
"Refund the duplicate auto-pay charge of $127.40 within 5 business days"
fulfilledSource: Call 04/24/2026 — Maria G. — Acct #112502 — Sup. David Chen
Due: 04/30/2026
Made by: AgentBilling