Total Calls Reviewed
14,218
Pass Rate
91.4%
Failures This Period
1,221
Most Missed Disclosure
Payment arrangement T&C
387 misses
Attestation Rules
Click any rule to review failed conversations
| Rule Name | Category | Required In | Pass Rate | Failures | Trend |
|---|---|---|---|---|---|
| Boil-water advisory language | Water Quality | Emergency calls | 97.3% | 18 | ↓ declining |
| Payment arrangement terms & conditions | Billing | Disconnection calls | 79.8% | 387 | ↓ declining |
| Shut-off timeline disclosure (state-mandated) | Billing | Disconnection calls | 86.1% | 244 | → flat |
| Service connection cost estimate disclosure | Service | New service calls | 94.2% | 57 | ✓ stable |
| Privacy / recording consent | All | All calls | 97.6% | 341 | ✓ stable |
| Lead service line notification (EPA mandate) | Water Quality | Affected addresses | 92.4% | 89 | ↑ improving |
| Backflow prevention requirements | Service | Commercial accounts | 95.1% | 43 | ✓ stable |
| Hardship program eligibility disclosure | Billing | Disconnection calls | 88.7% | 42 | → flat |