Question Frequency
Bubble size = mention count · click any bubble for detail
All Questions
Sorted by frequency
| Question | Count | % of Total | Trend | Top District |
|---|---|---|---|---|
| Why is my bill so high? | 814 | 17.4% | ↑ rising | District 2 |
| When will my water be back on? | 587 | 12.6% | ↑ rising | District 4 |
| Is my water safe to drink? | 491 | 10.5% | ↑ rising | District 4 |
| How do I set up a payment plan? | 423 | 9.1% | → flat | District 1 |
| Why is my water brown/discolored? | 378 | 8.1% | ↑ rising | District 4 |
| When will the technician arrive? | 312 | 6.7% | → flat | District 7 |
| How do I start/stop service? | 267 | 5.7% | → flat | District 1 |
| What are your office hours / payment locations? | 234 | 5.0% | ↓ falling | District 2 |
| Can I get my late fee waived? | 198 | 4.2% | ↑ rising | District 1 |
| Why is my water pressure low? | 176 | 3.8% | ↑ rising | District 7 |
| How do I read my meter? | 154 | 3.3% | → flat | District 5 |
| Where is my disconnect notice? | 142 | 3.0% | ↓ falling | District 1 |
| Do you offer budget billing or levelized payments? | 118 | 2.5% | ↑ rising | District 6 |
| Is there a boil water advisory in my area? | 97 | 2.1% | ↓ falling | District 7 |
| Can I pay with a credit card / online? | 89 | 1.9% | ↑ rising | District 5 |
| Does my home have a lead service line? | 74 | 1.6% | ↑ rising | District 4 |
| How do I report a water main break? | 63 | 1.3% | → flat | District 4 |
| What is the hardship assistance program? | 51 | 1.1% | ↑ rising | District 3 |