Total Conversations
14,218
↑ 11%vs prior period
Avg Sentiment Score
5.9 / 10
↓ 0.6vs prior period
Open Promises
187
43 overdueaction required
Compliance Rate
91.4%
AttestIQ pass rate
Call Volume by Topic
Distribution across 14,218 conversations
Sentiment Trend
Daily average sentiment over the last 30 days
Day 7: Boil-water advisory — Eastgate
Day 12: Rate increase effective — Tier 2
Day 22: Main break — District 4, Northside
Recent Alerts
Live watchlist matches across active calls
10:42 AMcritical
"going to call the news"
Maria G. · District 4 / Northside
10:31 AMcritical
"file a complaint with the PUC"
James T. · District 2 / Lakewood
10:18 AMwarning
"my water is brown"
Aisha W. · District 4 / Northside
09:57 AMcritical
"I want to speak to the director"
Devon R. · District 1 / Downtown
09:44 AMwarning
"medical equipment in the home"
Lisa K. · District 3 / Riverside
09:31 AMcritical
"flooded my basement"
Carlos M. · District 7 / Eastgate
09:12 AMwarning
"tastes metallic"
Priya S. · District 4 / Northside
08:58 AMcritical
"contact the attorney general"
Brian H. · District 2 / Lakewood
08:40 AMwarning
"post this on Nextdoor"
Keisha D. · District 5 / Westpark
08:22 AMwarning
"hung up on me"
Tom F. · District 1 / Downtown
08:09 AMcritical
"no water at all"
Rosa L. · District 7 / Eastgate
07:51 AMcritical
"lead in the water"
Mike P. · District 4 / Northside
Geographic Complaint Cluster
Service territory — last 30 days
District 4 / Northside— 187 water quality calls
District 7 / Eastgate— 143 pressure complaints
District 2 / Lakewood— 98 billing disputes
District 1 / Downtown— 76 mixed complaints
District 5 / Westpark— 44 calls
District 6 / South County— 23 calls